Our Commitment to You

At Prop Money Movies, we are dedicated to providing high-quality legal prop banknotes for content creators on YouTube, TikTok, and other platforms. We understand the importance of professional-grade props for your productions, and we stand behind the quality of our products.

Return Eligibility

We accept returns under the following conditions:

• Defective Products: Items that arrive damaged, defective, or not as described
• Wrong Items: If you receive incorrect products from what you ordered
• Quality Issues: Products that do not meet our advertised quality standards
• Timeframe: Returns must be initiated within 14 days of receiving your order

Condition-Based Refund Policy

Refunds are determined by the condition of the returned goods:

Full Refund (100%)

• Unused products in original packaging
• All seals and protective wrapping intact
• No signs of use or handling beyond inspection
• Defective items (regardless of condition)

Partial Refund (50-75%)

• Items with opened packaging but unused
• Minor handling marks but no significant damage
• Products missing some original packaging materials

No Refund

• Products showing clear signs of use in content creation
• Items damaged due to mishandling or improper storage
• Products altered or modified in any way
• Returns initiated after 14 days of receipt

Return Process

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team with your order number and reason for return
• Step 2: Provide clear photos showing the condition of the products
• Step 3: Await return authorization and shipping instructions
• Step 4: Carefully package items in original packaging when possible
• Step 5: Ship items back using a tracked shipping method
• Step 6: Receive refund within 5-10 business days after inspection

Non-Returnable Items

For legal and safety reasons, the following items cannot be returned:

• Custom or specially ordered prop money sets
• Items used in public productions or commercial content
• Products sold during final sale or clearance events
• Digital downloads or instructional materials

Exchanges

We offer exchanges for defective or incorrect items. If you received a wrong denomination, quantity, or defective product, we will ship a replacement at no additional cost once the original item is returned and inspected.

Shipping Costs

Shipping costs for returns depend on the reason:

• Our Error: We cover all return shipping costs for defective or incorrect items
• Change of Mind: Customer is responsible for return shipping costs
• Damaged in Transit: We cover return shipping and provide full refund

Legal Compliance

All our prop money products comply with federal and local laws. They are clearly marked as replicas and are intended solely for legal content creation purposes. Misuse of prop money for illegal purposes is strictly prohibited and voids all return and refund rights.